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11 January, 10:09

Which of these business forms would you use to respond to a customer complaining memo, business letter, e-mail, fax? Explain why.

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  1. 11 January, 10:27
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    Business letter

    Explanation:

    A business letter is a formal document sent to clients, suppliers, shareholders or regulators. As the client is issuing a complaing memo, the business shall respond in the same level of formality. If the business responds using an e-mail or a fax the client will feel mistreated.
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