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20 August, 10:17

Although most Alexandria staff are voracious readers, no one has read all of the books sold by Alexandria and most know some areas better than others. Frank wants to be able to share the knowledge Alexandria employees have about books with the customers who need it. What systems might make this knowledge accessible?

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  1. 20 August, 10:32
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    A hyper-social knowledge management.

    Explanation:

    Hyper-social knowledge platforms apply the concepts of social media to transform its interactions with customers, employees, and partners into mutually satisfying relationships with them and their communities.
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