Which is NOT true regarding differences between goods and services?

a. Services tend to have a more inconsistent product definition than goods.

b. Reselling is unusual in services; goods often have some residual value.

c. Goods tend to have higher customer interaction than services.

d. Services tend to be more knowledge-based than goods.

e. Services are generally produced and consumed simultaneously; tangible goods are not.

Question

Roach

Business

7 September, 14:54

Which is NOT true regarding differences between goods and services?

a. Services tend to have a more inconsistent product definition than goods.

b. Reselling is unusual in services; goods often have some residual value.

c. Goods tend to have higher customer interaction than services.

d. Services tend to be more knowledge-based than goods.

e. Services are generally produced and consumed simultaneously; tangible goods are not.

+3

Answers (1)

Know the Answer?

Dale Murillo · Answer 1

Option C Goods tend to have higher customer interaction than services.

Explanation:

This statement is incorrect because it is the characteristic of services that it has higher customer interaction than goods. Services are mostly intangilble are can easily access its customers because there is no need to carry the product and take it to customers (Goods). So this statement is incorrect.