You are caring for an elderly lady who is obviously malnourished she called ems because she was too weak to walk

The question is incomplete. It is missing some details. The elderly lady called EMS since she was too frail and she also tells that she hasn’t eaten in days for the reason that she has no cash to purchase food. The best way to approach this scenario is offer supportive care and propose transport to the hospital and set up a recommendation to social services.