The quality of services depends on who provides them as well as when, where, and how they are provided. Which characteristic of services does this describe?

The quality of the service consists in meeting the expectations that a customer has about how well a service allows him to meet his needs.

Explanation:

The components of quality in service include:

- Reliability, is the ability to offer the service in a safe, accurate and consistent manner. Reliability means providing the service well from the first time.

-Accessibility. Service companies should make it easier for customers to contact them and to receive a fast service.

-Response, is the provision that serves and gives a fast service.

-Security. Clients should perceive that the services that are being provided lack risks.

-Empathy, put yourself in the client's situation, to know how they feel.

-Tangibles. Both the physical facilities and the team of the organization must be the best possible and the employees must be well presented.