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26 January, 13:16

For which customer relationship group should a company make continuous relationship investments to delight, engage, retain, and grow them?

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  1. 26 January, 13:28
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    I believe the answer is customer satisfaction.

    Customer satisfaction refers to the level of satisfaction that a customer is experiencing when it comes to a certain company or their product. So it is vital that companies keep their customers happy if they want them to continue buying their products.
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