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24 June, 14:32

Jorge Ortega has been using a 10 percent capacity cushion, servicing 60 customers an hour. There is a good deal of customer contact, and customer service has been poor due to random fluctuations in demand. If he increases his capacity cushion to 20%, what will be the new capacity requirement?

A. 60

B. 75

C. 80

D. 67

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Answers (1)
  1. 24 June, 14:46
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    B. 75

    Explanation:

    new capacity requirement

    = number of customers / (total capacity - capacity cushion)

    = 60 / (100% - 20%)

    = 60/80%

    = 75

    Therefore, The new capacity requirement is 75.
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