Which of the following is NOT an end goal of BOTH quality improvement programs and continuous process improvement? Select one: a. Achieving a specific set goal b. Reducing errors and defects c. Improving efficiency d. Improving profits

Achieving specific set of goals does not come under Quality improvement programs and continuous process improvement.

Explanation:

Option B: Reducing errors and defects: Quality improvement means it includes avoiding / reducing errors too. The same can be considered as an improvement in the process too.

Option C: Improving efficiency: Continuous improvement should reflect the efficiency in improving performance and standards and thus enhancing the quality.

Option D: Improving profit: The ultimate aim to is have profit through quality product deliverable and continuous improvement in producing those. So Option D is valid

The given programs are not for achieving a specific goals. So Option A is invalid