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21 July, 19:15

Employee empowerment is a customer service approach that gives employees the authority to solve many customer problems.

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  1. 21 July, 19:39
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    FALSE

    Explanation:

    Employee empowerment is NOT a customer service approach that gives employees the authority to solve many customer problems, rather it is giving employees an informed and manageable level of autonomy through delegated authority and allows them bear responsibility for decision-making specific organizational tasks.

    The tasks which employee's are empowered to be autonomous about are not strategic but operational in order for outcomes to be within manageable limits.

    It can be argued that customer problems are some of the issues that could be handled by employees when given autonomy however employee empowerment is not a customer service approach.
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