Which of the following guidelines should be followed when delivering messages carrying bad news?
a. Present information bluntly without focusing on the reader's emotions.
b. Give the reader the impression that the situation is positive by not emphasizing the negative news.
c. Always ensure that the reader gets to the main part of the message right away.
d. Deliver facts positively without confusing or misleading the reader.
e. Suggest how the reader could avoid making the same mistakes.
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