Which of the following statements is most accurate concerning delivering negative messages.

a. Negative messages should never accept blame.

b. Negative messages are always best delivered via phone rather than writing.

c. Experienced communicators sometimes struggle with the delivery of negative news.

d. Negative messages should be sent by the highest-level person in the organization

Question

Tiana Good

Business

28 February, 05:41

Which of the following statements is most accurate concerning delivering negative messages.

a. Negative messages should never accept blame.

b. Negative messages are always best delivered via phone rather than writing.

c. Experienced communicators sometimes struggle with the delivery of negative news.

d. Negative messages should be sent by the highest-level person in the organization

+1

Answers (1)

Know the Answer?

Marisol Evans · Answer 1

The correct answer is letter "C": Experienced communicators sometimes struggle with the delivery of negative news.

Explanation:

Providing negative messages is not an easy task for inexperienced or experienced communicators. The problem relies on how sensitive the audience could be while receiving bad news. Experienced communicators may struggle in conveying a message that could satisfy the different personalities of the audience to minimize the negative impact of the bad news on them.