Pamela, the manager of an electronics store in California, gives her staff the authority to resolve customer complaints. She lets the staff decide whether to issue refunds or replace merchandise in case of consumer grievances. Which of the following job design techniques does Pamela implement in her store? a. Job evaluationb. Job enrichmentc. Job sharingd. Job extensione. Job rotation

Question

Cara Novak

Business

3 December, 01:14

Pamela, the manager of an electronics store in California, gives her staff the authority to resolve customer complaints. She lets the staff decide whether to issue refunds or replace merchandise in case of consumer grievances. Which of the following job design techniques does Pamela implement in her store? a. Job evaluationb. Job enrichmentc. Job sharingd. Job extensione. Job rotation

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Pamela Sweeney · Answer 1

Job Enrichment is the job design technique used by Pamela

Explanation:

This is one of the technique of motivating employees to work with additional responsibilities. It's a process of step by step increasing of responsibilities who are really capable of. It adds flavors to the recognition of the work by the employee. It is equivalent to rewards. It adds new challenges which can enhance the skills of the employees. It enables the employees to use their fullest potential. It bring outs new learning from either side.