Amy is concerned with her organization's inability to solve problems quickly. She believes that more people should be included in decision making. Several subordinates have complained to her that the feel alienated from the management making the decisions about their jobs with no input from them. Amy is presenting a case for her organization to change an element in their structure. What element is Amy most likely to address?

A.

Chain of command

B.

Standardization

C.

Centralization

D.

Formalization

E.

Span of control

Answer: Amy is concerned with her organization's inability to solve problems quickly. Several subordinates have complained to her that they feel alienated from the management making the decisions about their jobs with no input from them.

The element that Amy should address is the Chain of command.

Explanation:

A chain of command is a system for sending inside information of organizations with strong, vertical and authoritative structures.

The continuous flow of the chain of command clearly establishes the authority, revealing this depending on who reports to whom.

We must take into account the Authority and the Unit of command. This last is very important because it states that each supervisor must inform only one superior and like this the company preserves the continuous line of authority so all employees are heard and their ideas are taken into consideration for making decisions.