Beth works at a customer care unit at a computer hardware supplier. The annual employee review suggested that Beth had the best customer satisfaction ratio among her colleagues. Which characteristic of service is displayed in Beth's situation? A. conformity B. homogeneity C. perishability D. heterogeneity
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Home » Business » Beth works at a customer care unit at a computer hardware supplier. The annual employee review suggested that Beth had the best customer satisfaction ratio among her colleagues. Which characteristic of service is displayed in Beth's situation? A.