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26 August, 09:41

Universal Containers has successfully implemented a large Service Cloud rollout for their national call center 3 months ago.

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  1. 26 August, 09:50
    0
    True.

    Explanation:

    Universal Container has implemented a large service cloud roll out almost 3 months ago at their national call center successfully, but agents are having trouble to open the cases for united automotive whenever they try to create a new case. There were more than 15000 open cases but the problem appears again.
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