Ask Question
BusinessBusiness
16 August, 16:14

Customers want to be compensated a fair amount for a perceived loss that resulted from a service failure. This is the idea behind Multiple Choice service quality. procedural fairness. distributive fairness. the zone of tolerance. cognitive dissonance.

+4
Answers (1)
  1. 16 August, 16:21
    0
    Answer: Distributive fairness

    Explanation:

    Distributive Fairness is concerned with the Socially right way to distribute resources. It speaks on Customers wanting a fair compensation for any and all inconvenience they may have been subjected to.

    Essentially the concept is saying, " Give me what I deserve".

    That said, the more the inconvenience that the service failure caused, the more the Distributive Fairness that the customer perceives to be their right.
Know the Answer?
Not Sure About the Answer?
Find an answer to your question 👍 “Customers want to be compensated a fair amount for a perceived loss that resulted from a service failure. This is the idea behind Multiple ...” in 📗 Business if the answers seem to be not correct or there’s no answer. Try a smart search to find answers to similar questions.
Search for Other Answers
You Might be Interested in
Josh, an electronics retailer, noticed that the e-commerce business was booming. He started an online shopping website to take advantage of this surge in business. As a result, his business attracted more customers from all across the country.
Answers (1)
The most recent financial statements for Shinoda Manufacturing Co. are shown below: Income Statement Balance Sheet Sales $ 63,900 Current assets $ 26,500 Debt $ 42,700 Costs 44,830 Fixed assets 79,400 Equity 63,200 Taxable income $ 19,070 Total $
Answers (1)
Ron is an executive coach who wants to develop new training programs for customers and would like feedback from his staff and some of his key accounts. He is unsure if he should set up a Podcast or a wiki to gather information.
Answers (1)
Intel's chief executive says the company might expand the technology it is using in its planned $2.5 billion chip-manufacturing factory in China if the U. S.
Answers (1)
On January 1, 2017, Eagle borrows $23,000 cash by signing a four-year, 9% installment note. The note requires four equal payments of $7,099, consisting of accrued interest and principal on December 31 of each year from 2017 through 2020.
Answers (1)
New Questions in Business
China has a collectivist culture. how do you believe that this will affect managers in a starbucks store?
Answers (1)
XYZ title, in preparing a title commitment for a transaction set to close on July 1, 2009, comes across a deed from July 1, 1988 that is improperly acknowledged. What notation should they put on the title commitment?
Answers (1)
When a firm in perfect competition has economic profit is equal to zero?
Answers (1)
Workers who receive benefits are often less motivated. True or false.
Answers (1)
Examples of transaction costs include (check all that apply) : A. the cost of the externality. B. the cost of monitoring an agreement. C. the cost of drafting a contract or agreement. D.
Answers (1)
Home » Business » Customers want to be compensated a fair amount for a perceived loss that resulted from a service failure. This is the idea behind Multiple Choice service quality. procedural fairness. distributive fairness. the zone of tolerance.
Sign Up Forgot Password?