During the workshop, Dexter learns that he has misunderstood why the employeesare complaining about pay, working conditions, etc. The real reason, according to Herzberg's theory, is that they lack

(A) maintenance factors.

(B) satisfaction of basic security and safety needs.

(C) the feeling of being part of a "corporate" family.

(D) motivational factors.

The correct answer is letter "D": motivational factors.

Explanation:

American psychologist Frederick Herzberg (1923-2000) formulated the motivator-hygiene theory which is a motivational approach that states there are factors in the workplace that cause satisfaction and some others that cause dissatisfaction. Motivators such as achievements, recognition, and growth cause employee satisfaction while hygiene factors like company policies, supervision, salaries, and work conditions could lead to dissatisfaction.

According to Herzberg, the absence of satisfaction is no satisfaction (and not dissatisfaction). While the absence of dissatisfaction is no dissatisfaction (and not satisfaction).

Answer:b

Explanation:

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