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17 January, 12:25

Identify 3 metrics that could be put in place to determine the impact of the existing process on sears' operational efficiency and customer relationships?

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  1. 17 January, 12:30
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    1. To address customer relationships, a simple satisfaction survey could be given to the customers. This survey could be emailed to customers, or they could have the option to go online and complete it for a chance to win a substantial prize. The survey could be a Likert scale where customers have more options than just checking yes/no.

    2. To determine the impact of the existing process on the operational efficiency, the company could do a self evaluation or hire a third party to complete an evaluation. This evaluation would include input from employees and customers alike. It would also assess the company's process to achieving goals.

    3. A study could be conducted by a third party to find trends in the company. This third party researcher could exam if there are any trends between the company's efficiency and customer satisfaction.
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