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3 February, 06:19

When a customer service manager works to defuse a situation with an irate customer, which managerial role is he or she taking on?

A. liaison

B. disturbance handler

C. negotiator

D. resource allocator

E. leader

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Answers (1)
  1. 3 February, 06:22
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    Answer: The correct answer is "B. disturbance handler".

    Explanation: When a customer service manger works to defuse a situation with an irate customer is taking on disturbance handler managerial role.

    Clearly, when a customer service manager is presented with a situation of an unsatisfied customer who is furious about certain causes and this must calm him down in order to effectively solve his problem, he must use a managerial role of disturbance handler.
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