Consider the following vignette. Aboard the cruise ship Royal Majesty, a breakfast diner complains to the waiter that the meal is cold. The waiter sends the meal back to the kitchen and returns shortly with a plate of steaming eggs and bacon. The customer refuses the meal. Rattled, the waiter expresses his confusion to the maitre d'. This breakdown in customer interaction can best be described as 3) A) unacceptable service B) slow performance C) unacceptable treatment of employees D) unreasonable demands

Question

Johnny Pittman

Business

4 August, 14:50

Consider the following vignette. Aboard the cruise ship Royal Majesty, a breakfast diner complains to the waiter that the meal is cold. The waiter sends the meal back to the kitchen and returns shortly with a plate of steaming eggs and bacon. The customer refuses the meal. Rattled, the waiter expresses his confusion to the maitre d'. This breakdown in customer interaction can best be described as 3) A) unacceptable service B) slow performance C) unacceptable treatment of employees D) unreasonable demands

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Answers (2)

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Macey Blair · Answer 1

Answer:D) Unreasonable demands

Explanation: Unreasonable Demands are demands which are not rational, it is a demand of something or sets of things that can not be met. Unreasonable Demands are often made by people who are really not interested in what they are demanding, or are not making Demands that are realisable. The breakdown in customer Behaviour arose from the Unreasonable Demands which are made by the customer, because the waiter has met with all the customer requested but it still didn't meet the expectations of the Customer.

Maren Hodge · Answer 2

The correct answer is: D) unreasonable demands

Explanation:

These are contradictory demands, whether, in themselves, they require the fulfillment of two or more contradictory or inconsistent conditions with each other, whether it is what the person who generates an internal conflict demands, the foreign demand being to go against its own essence, while the other pole is fidelity to it.

In these cases, the irrationality of the demand does not fall on the capacities, but on the being itself. In addition, its origin is always in the environment of the person.