Heims is an automobile manufacturing company. When the sales team in the company gets an order, the information reaches all associated departments. The employees in those departments are then given selective access to the records that have to be updated. Identify the system that is used in this scenario.

1) Enterprise resource planning system 2) Customer relationship management system 3) Risk and threat management system 4) Environment and disaster management system

Question

Munchkin

Business

10 January, 22:53

Heims is an automobile manufacturing company. When the sales team in the company gets an order, the information reaches all associated departments. The employees in those departments are then given selective access to the records that have to be updated. Identify the system that is used in this scenario.

1) Enterprise resource planning system 2) Customer relationship management system 3) Risk and threat management system 4) Environment and disaster management system

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Answers (1)

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Hana Benton · Answer 1

Enterprise resource planning system.

Explanation:

Heims seems to be using an enterprise resource planning (ERP) system to let relevant department members access to order status and fulfillment. It is not a customer relationship management (CRM) system, since this system is primarily used to manage the current customer relationship and to generate new sales lead. A CRM system is usually used by the sales team only, while ERPs are inter-departmental. It is most definitely not a risk and threat or environment and disaster management system, since the scenario occurring in Heims has do not require these systems.