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26 July, 17:27

Tesco and Harrahs rose to prominence in their industries by exploiting which "crack in product centricity"?

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  1. 26 July, 17:54
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    Customer Level tracking

    Explanation:

    Tesco and Harrah took advantage of this crack in their various industries.

    Tesco which operates in the retail industry and Harrahs operates in the casino industry began customer tracking so as to gain insight about each customer's needs.

    Thus, they did what their competitors had not done, which gave Tesco and Harrahs better customer loyalty.
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