Chantell is the manager of the claims department for a large insurance company. She has a one-hour meeting with her staff to explain the new claim form which the company will use next month. This is an example of which type of organizational communication?

Downward.

Explanation:

There are four types of organizational communication:

-Upward

Communications that flow from employees up to managers to keep them aware of employee needs and how things can be improved to create a climate of trust and respect.

For subordinates to superiors. The quality of this communication contributes to employees satisfaction.

-Downward (This type of communication is the one related with the case)

Communications that flow from managers to employees to inform direct, coordinate and evaluate employees.

Is a communication from superior to employees. Is considered a major method in organizational communication to keep employees informed and to convey vital information crucial for the employs to perform their jobs.

-Business

This is the communication which relates to the business. Related information among employees, management and customers.

-Informal

Happens everywhere. Provides information, power and entertainment.