Marianna is writing a letter to a customer informing him that Flannery Electronic will not be able to replace his defective stereo because the warranty has expired. a. Marianna should call the customer.

b. Marianna has chosen the correct channel.

c. Marianna should send the message as an e-mail.

c. Marianna should send the message as an e-mail.

Explanation:

An email is a way of exchanging information through electronic media. Business email is the best way of communicating with distant potential customers and clients. It is fast, affordable, and widely accepted by a majority of users. Email allows people to connect all over the world professionally and officially.

When people are transacting through email, information gets to the intended recipient instantly. Sometimes phone calls are not the best mode of communication due to costs and distortion of information. Email keeps a record of the correspondence, unlike a telephone call.