Organizational silence occurs when: a. employees are directed to discuss company issues only with their managers and not with their peers. b. an organization refuses to answer customer complaints. c. managers encourage grapevine communications in an organization. d. employees of an organization believe that telling management about problems will not make a difference.

d. employees of an organization believe that telling management about problems will not make a difference.

Explanation:

Organizational silence has several definitions.

A particular school of thought defined organizational silence as the absence of voice as a form of communication among the employees within an organization.

Another definition sees organizational silence as the withholding of work-related information and intentionally passive behavior by the employee of an organization. These behavior can be due to out of fear of reprisal or knowing that doing otherwise will not make any difference.

Hence, an employee believing that telling management about problems will not make any difference is a form of organizational silence.

D. employees believe that telling managers about problems will not make a difference.