What are the two characteristics of a product or service that define quality?

Customer service and after-sales support

Speed of delivery and adherence to design specifications

Appearance and feel

Feature set and aesthetics

Design quality and process quality

Answer: Design quality and process quality

Explanation: A product or service is performed through a set of actions, which define whether it is good or bad (quality). Therefore, it can be said that the quality of the product or service, comes from the ability of the organization to respond to the needs and expectations of customers satisfactorily. Designing the quality of the products is the route that the seller follows to satisfy all the needs of the client and the process used for this, which must be thorough to meet the expectations of the customers.