Frito Lay scores well above the passing grade in quality control and utilizes statistical processcontrols to assist in these efforts. Which of the 10 operation management decisions isinvolved?

A. process strategy

B. quality

C. layout

D. supply chain management

Answer: Option B

Explanation: The operation management decision involved in the given case is quality. In the quality decision of business, the company focus on the preference and wants of the customers and try o meet those expectations.

In the given case, Frito lay is scoring best in quality control tests and is still trying to better their performance.

Hence from the above we can conclude that the right answer is option B.