After being influenced by frequent advertisements, Jeremy buys a new cell phone. However, heh iscovers that the new cell phone does not offer the features he expected. This scenario illustrates that the of the purchase is less than Jeremy's expectations A) perceived value B) an evoked set C) a consumer set D) actual value

Question

Kolby Middleton

Business

1 October, 14:32

After being influenced by frequent advertisements, Jeremy buys a new cell phone. However, heh iscovers that the new cell phone does not offer the features he expected. This scenario illustrates that the of the purchase is less than Jeremy's expectations A) perceived value B) an evoked set C) a consumer set D) actual value

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Malcolm Benitez · Answer 1

A) perceived value

Explanation:

Perceived value is how a customer values the product he purchased compared to what his expectations about the product were and how he compares that product to similar products available from competitor firms.

Jeremy was probably very enthusiastic about his new cell phone and expected it to be a very good cell phone. But once he started using it he found out that it wasn't as good as he expected it to be. This usually makes consumers very unhappy, it's much better for a product to be better than expected, than worse than expected.