Which of the following statements is true of Gap 3 in the GAP model?
a. It can be minimized by making senior managers work in frontline jobs a few days every year so that they keep in contact with customers and frontline employees.
b. It is where the customer judges quality and makes future purchase decisions.
c. It can be minimized by advertising.
d. It recognizes that manufacturing and service delivery systems must execute quality specifications well.
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