AnaCarolina and Jaco, executive managers at Duke Manufacturing, are tasked with determining appropriate performance metrics for the customer perspective of Duke's balanced scorecard. Which of the following is the best metric for this situation? a. number of returns due to incorrect products shipped in response to ordersb. operating throughoutc. return on investmentd. material price variance

A

Explanation:

Balance score card is a strategic tools with four perspectives namely financial, customers, learning & growth and internal process.

The customer perspective addresses targeting customers and evaluating the performance of the business in respect to the customers.

The metrics used in this perspective should be good enough to measure how satisfied the customers are. The best of the given options for this purpose is the number of returned goods due to incorrect product shipped in response to an order

a. number of returns due to incorrect products shipped in response to orders.

Explanation:

AnaCarolina and Jaco, executive managers at Duke Manufacturing can use the number of returns due to incorrect products shipped in response to orders to determine appropriate performance metrics for the customer perspective of Duke's balanced scorecard.

The defective units in the production line will give a performance metrics with respect to customer's order.