Gwen, a manager at Exude Apparels Inc, received a message from a customer requesting a replacement for a purchased pair of shoes. Exude Apparels has a clearly stated no-return policy. Gwen responded to the customer denying the request in a tactful and clear manner. Despite this, the customer submitted a second request. In this scenario, which of the following is an appropriate response to the second request? A) Ignoring the second request B) Using an indirect approach in the second response C) Using the deductive outline in the second response D) Resending the first response
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