Universal Containers provides Customer Support for two separate business operations. The cases managed for each operation have different steps and fields. Which three features could be implemented to support this? Choose 3 answersA. Omni-ChannelB. Record TypesC. Support ProcessesD. Article TypesE. Page Layouts
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Home » Business » Universal Containers provides Customer Support for two separate business operations. The cases managed for each operation have different steps and fields. Which three features could be implemented to support this? Choose 3 answersA. Omni-ChannelB.