Why is it important for managers to pay close attention to their organization's production system if they wish to be responsive to their customers?

The production system consists of all integrated activities and operations for the production of goods and services.

Organizational capacity is measured by the set of effective actions of coordination and control of the production system. Therefore, active management of systems monitoring will determine key factors for better meeting consumer demands and needs through continuous improvement in the quality of manufacturing processes, innovations, reduction of waste and unnecessary spending, which enables greater transfer to the customer a product with quality and low cost and represents for the organization gains of competitive and strategic advantages.