Gerome is the human resource manager at his company. He is systematically studying positions to determine their various elements and requirements. He has noted that, while there are many clerks at his business, they serve different functions: accounting clerks need to have an excellent understanding of accounting and therefore need accounting education; IT clerks assist with basic programming, setting up hardware, and create presentations and therefore need some technological education; and clerks that support the executive administrative assistant to the CEO must have excellent written, verbal, scheduling, and recordkeeping skills and therefore need an excellent understanding and proficiency in office computer programs and a knowledge of the use and purpose of various kinds of office equipment. What part of the employment process is he engaged in?
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