Jamie works as a salesperson at a car dealership. He takes his sales very seriously. After selling a car to a customer, he waits two weeks and then calls the customer to see how they like their new car. He tries to reinforce the fact that they made a smart investment and that the dealership is there for any problems they might have. Jamie is attempting to reduce

Question

Stephanie

Business

7 November, 16:45

Jamie works as a salesperson at a car dealership. He takes his sales very seriously. After selling a car to a customer, he waits two weeks and then calls the customer to see how they like their new car. He tries to reinforce the fact that they made a smart investment and that the dealership is there for any problems they might have. Jamie is attempting to reduce

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Adriel Frey · Answer 1

cognitive dissonance

Explanation:

Cognitive dissonance this can be defined as a state of mental conflict that occurs when beliefs or assumptions are contradicted by new information. So, for Jamie to have called the buyer, trying to reassure the customer of making a good decision in purchasing of the car. That will have have given the customer a better assurance from the one he/she has before purchasing, even if there were thoughts of changing his/her mind, that call made by Jaime could have eradicated it.