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Why is it in the best interests of a business to accept returns?

If someone were to have broken merchandise, and they were unable to get a better product, the customer would most likely not come back.

While state laws primarily govern the issue of returned merchandise, there's no federal law that requires a merchant to refund money. Per most state laws, refunds are subject to the established store refund policy at the time of purchase, unless the product purchased is found to be unfit for the purpose of which it was intended. A customer changing his or her mind after making a purchase, such as deciding they want a bigger television screen, is not the fault of the merchant and the merchant cannot be held responsible. enerally speaking, most stores do offer refunds. It is usually pursuant to a store policy which explicitly that returns are extended, in order to create and keep good will in the community; but again, this is a store policy and not a federal.

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