Lee sells industrial-sized refrigeration units. Her prospective buyer's face looks tense, and his forehead is wrinkled. The buyer is avoiding looking at Lee's eyes and he has his arms crossed over his chest. Lee should:

Question

Kennedi Cummings

Business

11 April, 13:25

Lee sells industrial-sized refrigeration units. Her prospective buyer's face looks tense, and his forehead is wrinkled. The buyer is avoiding looking at Lee's eyes and he has his arms crossed over his chest. Lee should:

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Answers (1)

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Maleah Fitzpatrick · Answer 1

Answer: Lee should ask closed ended questions.

Explanation:

As a salesperson, the body language of your prospective customer matters when a good is being advertised to the person. Regarding the question, Lee wants to tell the prospective customer about the refrigeration units. Since the face of the prospective buyer looks tensed with wrinkle forehead and avoiding eye contact with Lee, the best thing for Lee to do is to ask her closed ended questions.

A closed ended question is a limited set of responses that can be answered with symbol number or symbol that indicates a response. Ratio questions, multiple choice, ordinal questions gives closed ended responses. Lee should ask closed ended questions because they are quicker and easier to answer.