Carrie is having problems with her co-worker Shawn. Shawn is always late in completing his part of their projects. Carrie decides to talk to Shawn. She speaks to him calmly to identify the problem. They share their perspectives, identify possible solutions, and come to an agreement. Carrie and Shawn are applying (problem-solving, conflict-resolution, critical-thinking) skills. By working together to solve the problem, Carrie and Shawn are showing (teamwork, goal-setting, leadership) skills. They are willing to work together to achieve their common goal.

Conflict resolution skills

teamwork skills

Explanation:

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For the first question, the best answer would be (B) conflict-resolution skills.

This is because Carrie finds Shawn's lateness in submitting his assigned project part a problem that needs to be fixed and she solved it by discussing the best possible solution with Shawn. Conflict resolution skills are more suitable for this instead of problem-solving because there are two parties (Carrie and Shawn) with differing opinions who need to compromise in order to achieve their shared goals.

Expanding on the answer to the first question, the best answer for the second question would be (A) teamwork skills, since they are collaborating on to decide the best solution to achieve their goal.