Anne wants to better understand the customer profile of those who choose to finance their car purchases through the dealerships. She wants the dealership managers to ask three questions of these customers during the upcoming month and then provide her with the responses. Which of the following components is she most likely to put in this message? a. Claim, rationale, call to action, goodwill b. Request, rationale, call to action, goodwill c. Goal, directions, goodwill d. Attention, announcement, details, call to action, goodwill
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