Andy, Ben, Liza, Ted, and Jim are online customer service representatives. They have all been reprimanded by their boss. Andy is 24 years old. Ben is 46 years old. Liza is 45 years old. Ted is 26 years old. Jim is 35 years old. Who is least likely to be upset by the reprimand?

a. Jim

b. Liza

c. Andy

d. Ted

e. Ben

e. Ben

Explanation:

First, Ben is older than the other online customer service representatives so he won't experience much negative emotions when compared to the other online customer service representatives.

Secondly, another factor that can make him the least likely to be upset is being a male as females experience higher levels of emotions.

The combination of these two factors, older age and male, makes Ben the least likely to be upset.