A customer has been receiving confirmations and statements by mail and asks the registered representative if these can be sent by e-mail. The proper response is that this:

Can be done if the customer requests by e-mail

Explanation:

Generally, companies provide information that customers can receive confirmations and statements by email requesting on the website or in person.

This is a strategic way that companies use to make correspondence reach the customer in a faster and easier way, without any possible unforeseen events, such as a delay in the mail to deliver correspondence or loss.

It is necessary that companies are adapted to the new existing technologies to facilitate communication with the consumer, because through this it is possible to maintain a good relationship, optimize processes and reduce costs.