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19 April, 08:36

What is a delivery gap?

a. the difference between a firm's service standards and the actual service it provides

b. the difference between the actual service provided to customers and the firm's promotion program services

c. the difference between a firm's perceptions of customer's expectations and the service standards it sets

d. all of the above?

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  1. 19 April, 08:59
    0
    A delivery gap is,

    a. the difference between a firm's service standards and the actual service it provides

    - Mabel <3
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