1. Identify a company or organization from which you have received high-quality products and describe the characteristics which make it high quality.

2. Identify a company or organization from which you have received poor quality products or services, describe the nature of the defects, and suggest ways in which Six Sigma might improve the quality.

Question

Dana Leon

Business

15 December, 18:40

1. Identify a company or organization from which you have received high-quality products and describe the characteristics which make it high quality.

2. Identify a company or organization from which you have received poor quality products or services, describe the nature of the defects, and suggest ways in which Six Sigma might improve the quality.

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Answers (1)

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Genesis Mercado · Answer 1

Cost, delivery, service, Client relation management, Return policy, great employees

2. Sigma is a technique used to improve processes

see explanation below

Explanation:

Identify a company or organization from which you have received high-quality products and describe the characteristics which make it high quality.

The company in question will be XYZ (name withheld)

1. Cost: The cost of purchasing the products was simply less compared to to others. I also like the fact that there is usually price bonus during the holidays and festive seasons

2. Delivery: The delivery was within three days, which is okay for me. There is also a provision for express delivery. if i want it delivered in 24hours, but at more cost.

3. Client relation Management: The feedback from the clients relation managers was simply amazing. My complaints were responded to. Clarification was m

4. Return Policy: I spotted a defective product in one of my orders, i returned it and got my money back in few hours

5. Service;; The service has to do with organisation and information control to suite the demands of customers

6. Great Employees: The employees seems to understand there roles and deliver there jobs with high efficiency. They also communicate excellence in handling there duties.

2, The company in question will be ABC (name withheld). I thought i was the only one who has received a poor service delivery, not until i heard same from my friend.

I made a complaint concerning a defective product, but I got no response from them.

Six Sigma tools are the problem solving tools used to support Six Sigma and other process improvement efforts.

They are: define, measure, analyze, improve, and control process is a data-driven quality strategy used to improve processes.

The ABC company should collect data of customer, analyze if the customers have been loyal or not over few months. What could be the issue. Monitor the trends of business. Are there techniques other competitors are harnessing?