How might you measure service quality in a hotel? A. Any unserviceable item in the room (light, TV, radio, mini-bar, etc.) B. Response time for room service. C. Accuracy of room bill. D. Number of minutes waiting to check in. E. Room available by 3:00 PM. F. All of the above.

Question

Dallas

Business

2 December, 16:36

How might you measure service quality in a hotel? A. Any unserviceable item in the room (light, TV, radio, mini-bar, etc.) B. Response time for room service. C. Accuracy of room bill. D. Number of minutes waiting to check in. E. Room available by 3:00 PM. F. All of the above.

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Answers (2)

Know the Answer?

Aedan Crawford · Answer 1

F

Explanation:

All of the above

This are all quality services in a hotel, reponding on time to room service, making sure the room bill is accurate, the amount of time to wait for before check in and making sure the room is avaikable by 3.00pm. There could be a wjole lot more

When a high level of service quality and customer satisfaction are gained the result is enhancement in customer loyalty, market share increase, and guarantee a competitive advantage.

Nehemiah Nicholson · Answer 2

F. All of the above.

Explanation:

Service Quality of a Hotel is measured by a combination of all the suggested answers. The time takes the customer to receive the service and the way all the systems and process the customer take to get the service as well as the general appeal of the service are all important.