What is a business process? Why is adopting a process view of organizations essential to becoming a successful manager?

Business process can be defined as the series of interlinked activities starting right from making of a product to delivering that product to the customers. An organisation's success depends on its business processes that how effectively and efficiently they are performed to achieve business goals while remaining profitable.

Organisations takes some inputs, process them into final outputs. Inputs could be in the form of information, raw material etc, while outputs are the final products.

Managers needs to understand the process view because he should have complete knowledge of all the processes of an organisation. If they have this knowledge then they can easily evaluate, analyse, and modify the processes only and if they have deep insights about them.

For example: Manager working in KFC, should have knowledge about all the manufacturing, taking orders, serving customers and then taking feedback from them. Manager can only be effective if he has knowledge and he can understand and make them happen efficiently.