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18 January, 09:43

An operations manager is NOT likely to be involved in:

A. the design of goods and services to satisfy customers' wants and needs.

B. the quality of goods and services to satisfy customers' wants and needs.

C. the identification of customers' wants and needs.

D. work scheduling to meet the due dates promised to customers.

E. maintenance schedules.

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  1. 18 January, 09:59
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    C. the identification of customers' wants and needs.

    Explanation:

    The role and the responsibilities of the operating manager are to review the day to day operations with respect to quantity, quality, design and other attributes of goods and services with a motive to satisfying the customer wants and needs.

    In addition to it, it also focuses on the schedules i. e work scheduling, maintenance schedules, etc so that the work should be completed within the prescribed time.
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