Jessica ulta works as an employee for city service credit union and is responsible for consulting on loans, talking clients through the loan process, and providing loans to members. what type of processes does jessica primarily work with?

Industry-specific customer-facing processes

Explanation:

To understand this concept, it is important to know the meanings of "industry-specific" and "customer-facing process".

Industry-specific means an activity, process, product or anything that is specifically related to a particular industry.

Customer-facing processes basically refers to the process of convincing customers to buy the good or service of a company including the process of delivering the good to customers. Customer-facing processes is also known as front office processes which are the process customers see during their business transaction with a company, and activities under it include providing information to and communicating with customers, fulfilling orders, and among others.

Since Jessica is responsible for consulting on loans, talking clients through the loan process, and providing loans to members, her work is specifically related to credit union society or banking which has to with attending to customers or clients needs. She therefore primarily work with industry-specific customer-facing processes.

She primarily works on loans because of her different assignments on them