Question 4: FastFit and Capital One are two very different organizations but both rely on information technology to enable business processes. What are the mission, goals, and representative strategies for these two organizations and how are they IT-enabled?

Answer and Explanation:

FastFit:

Mission: FastFit is an IT enabled company that thrives to meet quality and customer satisfaction

Goals:

To exceed customer satisfaction

Performing timely and quality services

Providing the best IT services. Ensuring complete compliance and privacy.

Representative Strategies: Use of internet medium to penetrate and reach customers

Capital One:

Mission: Capital One is an IT oriented company that provides quality service.

Goals:

Providing top performance and quality customer support.

Ensuring efficiency and providing detailed service information to users.

Providing support and privacy to clients.

Representative Strategies:

Using network based platform to engage with customers and suppliers.