As manager of release of information, you supervise an employee who has been a correspondence clerk for many years. Her performance has gradually diminished and has become substandard. What method would most likely prove to be ineffective in assisting this employee in improving her performance?

Question

Gunner Chang

Business

30 June, 06:46

As manager of release of information, you supervise an employee who has been a correspondence clerk for many years. Her performance has gradually diminished and has become substandard. What method would most likely prove to be ineffective in assisting this employee in improving her performance?

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Answers (1)

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Malachi · Answer 1

The least likely method of assisting the correspondence clerk to improve her performance would be sanctions and threat of dismissal.

Explanation:

As manager who has supervised the clerk for many years and only recently noticed a drop in performance, sanctions and threat of dismissal would be the least effective method of improving her performance.

The drop in performance levels of the clerk might be due to different factors: it could be as a result of fatigue and burnout and she only needs a few weeks of vacation, it could be financial or family problems or work related stress.

The best way to assist the clerk is by talking to her and trying to find out if she has any underlying problems and see if they can be dealt with. Dialogue is very powerful as you can discover things that the employee would ordinarily not tell you about.

Threats of dismissal and sanctions would be counter productive because it will add to her growing list of problems, thereby increasing stress and severely limiting performance.