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18 November, 00:15

The encounter between service-consumer that occurs during delivery of the service is also known as

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  1. 18 November, 00:42
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    Service delivery. Service delivery is an important part of the customer experience portion of the service because without a good delivery, which is the last customer service aspect a consumer will use, they could decide to not use the product/company anymore. Often times, people will buy a product they like because of the service they love vs a product they love but low quality service.
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